The CCA mandate covers five main elements in Consumer Protection:
- False, Misleading and Deceptive Conduct (false representations on goods and services, bait advertising, pyramid schemes etc)
- Information on Goods and Services (display of prices, product labelling, used goods etc)
- Safety and Quality of Goods and Services (right to quality goods and services, warranty, liability for damaged goods etc)
- Direct and Mail Order Sales (direct marketing, consumer’s right to cooling off etc)
- Contracts (unfair or unjust contract terms, written contracts, prohibited contract terms, cancellation of contracts etc)
